Privacy Policy

At Bamboora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit or shop on our website, we may collect the following types of information.

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Information you provide when contacting our customer support team

Payment Information

When you make a purchase, payment information may be processed by third-party payment service providers.

We do not intend to store complete payment card details on our website. Payment providers handle payment information according to their own privacy and security practices.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages visited and browsing activity
Date, time, and duration of website visits
Referral sources and website interactions

Cookies and Similar Technologies

We may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve website performance, and understand how visitors use our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

2. How We Use Your Information

Bamboora may use your information to:

Process and fulfil orders.
Arrange product delivery and shipping.
Send order confirmations, invoices, and delivery updates.
Respond to customer questions and support requests.
Process eligible cancellations, returns, replacements, and refunds.
Improve our website, products, and shopping experience.
Detect and prevent fraud, unauthorised activity, and security issues.
Maintain business records and comply with applicable legal obligations.
Send promotional emails, offers, and product updates where permitted and, when required, with your consent.

You may opt out of promotional communications at any time. Transactional messages necessary to fulfil your order may still be sent.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Payment providers: To process online payments and refunds.
Shipping and logistics partners: To deliver your orders.
Website and hosting providers: To maintain and operate our website.
Analytics providers: To understand website traffic and improve performance.
Marketing service providers: To manage permitted promotional communications.
Legal and regulatory authorities: Where disclosure is required by applicable law or necessary to protect our legal rights.

We share only the information reasonably necessary for the relevant purpose and expect service providers to handle personal information appropriately.

4. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no online platform or method of electronic transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal requirements.

5. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a concern or complaint about how your information is handled.

To exercise these rights, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law.

6. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, such as payment gateways, delivery tracking services, and social media platforms.

These services may collect or process information according to their own privacy policies. Bamboora is not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review the privacy policies of any third-party services you use.

7. Children’s Privacy

Our website is intended for a general shopping audience and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

8. Marketing Communications

If you subscribe to our newsletter or consent to receive promotional communications, we may send you updates about new products, special offers, sustainable living, and other Bamboora news.

You can unsubscribe using the link included in promotional emails or contact us directly.

We will handle marketing preferences in accordance with applicable law.

9. Data Transfers and Legal Compliance

Our service providers may process or store information in locations outside your state or country.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with relevant legal requirements and appropriate safeguards.

For customers in India, we will handle personal data in accordance with applicable Indian data protection and consumer laws, as applicable to our business.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any revised policy will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us.

Brand Name: Bamboora

Email: [Insert your official business email]

Phone/WhatsApp: [Insert your business contact number]

Business Address: [Insert your registered business address, if applicable]

Website: [Insert your website URL]

We appreciate your trust in Bamboora and are committed to handling your information responsibly while helping you choose more sustainable everyday products.

Bamboora — Everyday Essentials, Thoughtfully Made.