Refund and Return Policy

At Bamboora, we want you to be happy with your purchase. We carefully select our bamboo and eco-friendly products to support a more sustainable lifestyle. If you experience an issue with your order, please review our refund and return policy below.

1. Order Cancellation

You may request cancellation of your order before it has been shipped.

Once an order has been shipped, it may no longer be eligible for cancellation. In such cases, you may contact our support team to check whether a return is possible under this policy.

To request a cancellation, please contact us as soon as possible with your order number.

2. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

  • The product must be unused, unopened where applicable, and in its original condition.
  • The original packaging, tags, and accessories must be included, where applicable.
  • You must provide your order number or valid proof of purchase.
  • The return request must be submitted within the applicable return period.

Returns are subject to inspection and approval by our team.

3. Products Not Eligible for Return

For hygiene, safety, and product-quality reasons, the following items may not be eligible for return:

  • Used or opened personal-care products, including bamboo toothbrushes and makeup brushes.
  • Products damaged due to improper use or handling after delivery.
  • Products that have been altered, washed, or modified after delivery.
  • Personalised or custom-made products.
  • Products clearly marked as non-returnable on their product pages.

These exclusions do not apply where a return, replacement, or refund is required under applicable law.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Clear photographs or a short video showing the issue.
  • Photographs of the product and its packaging, where relevant.

After reviewing your request, we will inform you whether a replacement, return, or refund is appropriate.

Please retain the original packaging until your request has been resolved.

5. How to Request a Return

To initiate a return:

  1. Contact our customer support team with your order number.
  2. Explain the reason for your return.
  3. Provide photographs or other supporting information if requested.
  4. Wait for return instructions and approval before sending the product back.
  5. Pack the product securely and return it according to the instructions provided.

Returns sent without prior approval may experience processing delays.

6. Return Shipping Charges

For returns due to a change of mind or other reasons not attributable to Bamboora, the customer may be responsible for return shipping charges.

If the product is damaged, defective, or incorrectly delivered, Bamboora will communicate the applicable return or replacement arrangements in accordance with our policy and applicable law.

We recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.

7. Refund Processing

Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

  • Refunds will be initiated to the original payment method wherever possible.
  • Processing times may vary depending on your bank, payment provider, or payment method.
  • Any applicable refund amount and deductions, if legally permitted, will be communicated to you.
  • For cash-on-delivery orders, we may request your bank or other eligible refund details through a secure channel.

We will communicate the expected processing timeline when your refund is approved.

8. Sale and Discounted Products

Products purchased during sales or promotional offers may be subject to specific return conditions disclosed at the time of purchase.

However, sale or discounted products will remain eligible for any return, replacement, or refund required under applicable law.

9. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, you may request an exchange or replacement, subject to product availability and applicable law.

If a replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.

10. Gifts

If an item was purchased as a gift, any approved refund will generally be issued to the original purchaser through the original payment method.

Gift-related requests may be reviewed individually by our support team.

11. Contact Us

For questions about returns, cancellations, or refunds, please contact our customer support team.

Brand: Bamboora
Email: [Insert your customer support email]
Phone/WhatsApp: [Insert your contact number]
Website: [Insert your website URL]

We appreciate your support in choosing more sustainable everyday products. Thank you for being part of the Bamboora journey.

Bamboora — Everyday Essentials, Thoughtfully Made.

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