Shipping Policy
Thank you for visiting and shopping at Bamboora. We are committed to delivering your bamboo and eco-friendly products safely and efficiently.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Domestic Shipping Policy
Order Processing Time
Orders are generally processed within 1–3 business days after confirmation of payment or order acceptance, as applicable.
Orders are not typically processed or dispatched on Sundays or public holidays.
During sales, festive seasons, or periods of high order volume, processing may take longer than usual. If a significant delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.
Estimated Delivery Time
Once dispatched, orders are generally delivered within 3–7 business days, depending on your delivery location, courier service, and other logistical factors.
Delivery to remote areas may take additional time. Delivery timelines are estimates and are not guaranteed.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free shipping offers will be subject to the terms and minimum order value specified on our website at the time of purchase.
Delivery Locations
Bamboora currently intends to serve customers across India, subject to courier availability and serviceability at the delivery address.
Please provide a complete and accurate shipping address, including your PIN code and contact number, to help ensure successful delivery.
We reserve the right to contact you if additional information is required to fulfil your order.
Shipment Confirmation and Order Tracking
Once your order has been dispatched, we may send a shipping confirmation through email, SMS, WhatsApp, or another available communication channel.
Where tracking is available, your tracking details will be shared so you can monitor the progress of your shipment.
Tracking information may take some time to become active after dispatch.
Delayed or Undelivered Shipments
Although we aim to deliver orders within the estimated timeframe, delays may occur due to weather conditions, courier disruptions, public holidays, high order volumes, incorrect addresses, or other circumstances beyond our control.
If your order has not arrived within the expected delivery period, please contact our customer support team with your order number. We will help you check the shipment status and identify the next steps.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate delivery details at checkout.
If an order cannot be delivered because of an incorrect or incomplete address, an unavailable recipient, or repeated failed delivery attempts, the courier may return the parcel to us.
Additional shipping charges for re-delivery, where applicable, will be communicated to you in advance. Any refund or cancellation will be handled in accordance with our Refund and Return Policy and applicable law.
Damaged or Missing Products
We take care to pack our products securely before dispatch.
If your order arrives damaged, contains an incorrect item, or appears to be missing a product, please contact us within 48 hours of delivery.
To help us investigate, please provide:
- Your order number.
- Clear photographs of the package and affected product.
- Photographs of any visible shipping damage, where applicable.
Please retain the packaging until the issue has been reviewed.
We will assess the issue and communicate an appropriate resolution, such as a replacement, return, or refund, in accordance with our Refund and Return Policy and applicable law.
Shipment Loss
If your shipment appears to be lost in transit, please contact our support team. We will coordinate with the relevant courier service to investigate the matter and communicate the available resolution.
2. International Shipping Policy
At present, Bamboora plans to offer shipping within India only. We do not currently offer international shipping.
If international shipping becomes available in the future, this policy will be updated accordingly.
3. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may be accommodated before dispatch. Once an order has been shipped, cancellation may no longer be possible and the request will be handled according to our Refund and Return Policy and applicable law.
4. Contact Us
If you have any questions about shipping, delivery, tracking, or a delayed order, please contact us.
Brand Name: Bamboora
Email: [Insert your official business email]
Phone/WhatsApp: [Insert your business contact number]
Website: [Insert your website URL]
We appreciate your support for Bamboora and our journey towards more sustainable everyday essentials.
Bamboora — Everyday Essentials, Thoughtfully Made.